Response Section Button Block FAQs

Basics & Overview

1. What is the Button Block in a chatbot used for?

The Button Block is used to create interactive messages for users, allowing them to select an option from a predefined list. This includes both clickable buttons and a scrollable list menu.

2. What is the difference between a "Button" message and a "List" message in the Button Block?

A "Button" message presents up to three clickable options, while a "List" message can display up to ten options in a menu format, which is better for a longer list of choices.

3. How can I store a user's selection from a button or list using the Button Block?

You can save the user's selection by entering a name in the "Enter Variable Name" field. The chosen option will be stored in this variable for later use in your bot's flow.

Button Configuration

4. How do I create a button message using the Button Block?

First, select the "Button" option under "Choose Message Type." Then, you can customize the message with a header, body, footer, and define the button values.

5. How many buttons can I add to a button message?

You can add up to three buttons to a button message.

6. Can I add a title or an image to a button message?

Yes. You can select the "Text" or "Media" option under "Select Header Type" to add a title or an image to the top of your button message.

7. How do I add a new button to a button message?

You can add more buttons by clicking the plus button next to the "Enter Button Value" field.

8. What is the purpose of the "Interactive Message Body" in the Button Block?

The "Interactive Message Body" is where you add the main text and context for your message, explaining the options available to the user.

9. What is the "Interactive Message Footer" for in the Button Block?

The "Interactive Message Footer" is a field for adding content that will appear at the bottom of your message, such as a note or a copyright.

List Configuration

10. How do I create a list message using the Button Block?

First, select the "List" option under "Choose Message Type." You can then customize the message with a header, body, footer, and define the list sections and items.

11. How many items can I add to a list message?

A list message can hold up to 10 values, organized into sections.

12. What are the character limits for list items in a list message?

The "Enter Row Title" is limited to 20 characters, and the "Enter Row Description" is limited to 72 characters. Text exceeding these limits will not be supported for WhatsApp.

13. What is the purpose of the "Enter Section Title" field in a list message?

This field allows you to categorize and organize the options within your list message, making it easier for the user to navigate.

14. What is the "Enter List Menu Header" for in a list message?

This header is displayed at the top of your list menu, providing context for the options below.

Location & Tutorials

15. Where can I find the button block in the chatbot builder?

You can find the button block by navigating to Dashboard → Quick Access. Then, under ChatMaxima Studio, click on Create Chatbot. The button block will be available in the response section of the builder.

16. Where can I find a video tutorial for the button block?

To find a video tutorial for the button block, navigate to Dashboard → Resources. In the dropdown menu, click on Video Tutorial, and then use the search bar to find the specific guide.

Link:  https://chatmaxima.com/video-tutorials/creating-a-response-button-node-in-chatmaxima/

Process & Customization

17. What is the final step to configure a button or list message?

After you have filled in all the necessary fields, you must click submit to save the block.

18. Can I add media like an image to a list header?

Yes. You can select "Media" under "Select Header Type" to include an image in the header of your list message.

19. How do I add more rows to a list?

You can add more rows for list items by clicking the plus button next to the "List Object" fields.

20. What are the rules for naming a variable for the user's selection in the button block?

The variable name should only contain lowercase letters and underscores.