Response Section Text Block FAQs

Basics & Overview

1. What is the text block in the chatbot's response section used for?

The text block in the response section is used to prompt the user to provide a text-based input, such as a name, an address, or any other textual information.

2. What is the purpose of a variable in the text block?

The "Enter Variable Name" field is used to save the user's input. This allows the chatbot to store the information and use it later in the conversation.

3. How does the text block help me ensure the information I collect from a user is correct?

This block includes validation rules that help you control the format and length of the user's input, ensuring that the information you receive meets your requirements.

Validation & Error Messages

4. How can I ensure a customer only enters text and not numbers or special characters using the text block?

You can do this by selecting the checkbox for "Only characters and spaces are allowed."

5. How can I make sure a customer's response is at least a certain length using the text block?

You can set a minimum character limit for the input by checking the "Min Length" box and then entering the required number in the "Minimum Value" field.

6. How can I limit the number of characters a customer can enter in the text block?

 You can define a maximum number of characters by checking the "Max Length" box and then entering the limit in the "Maximum Value" field.

7. Can I customize the error message a customer sees if their input is incorrect?

 Yes. For validations like "Only characters and spaces are allowed" and "Max Length," an "Error Message" box will appear, allowing you to provide a custom message that the customer will see if their input does not meet the rules.

8. What is the purpose of the "Error Message" field in the text block?

The purpose of the "Error Message" field is to provide a specific and helpful message to the user, explaining why their input was not accepted.

9. Can I use more than one validation rule at the same time in the text block?

Yes, you can combine validation rules. You can select all three checkboxes—"Only characters and spaces are allowed," "Min Length," and "Max Length"—to apply multiple rules to the same input.

Step-by-Step Process

10. What information do I need to provide when setting up the text block?

You need to provide a Variable Name to store the user's input, and you can also choose to apply one or more validation rules.

11. What is the first step to apply validation rules in the text block?

The first step is to check the box for the specific validation rule you want to use, such as "Only characters and spaces are allowed."

12. What happens after I select a validation rule in the text block?

 After you select a validation rule, new fields will appear, such as "Error Message," "Minimum Value," or "Maximum Value," which you will need to fill in.

13. What is the final step to configure the text block?

After you have configured all the fields and validation rules, you must click submit to save the block.

Location & Video Tutorials

14. Where can I find the text block in the chatbot builder?

You can find the text block by navigating to Dashboard → Quick Access. Then, under ChatMaxima Studio, click on Create Chatbot. The text block will be available in the response section of the builder.

15. Where can I find a video tutorial for the text block?

To find a video tutorial for the text block, navigate to Dashboard → Resources. In the dropdown menu, click on Video Tutorial, and then use the search bar to find the specific guide.
link :   https://chatmaxima.com/video-tutorials/creating-a-response-text-node-in-chatmaxima/

Troubleshooting & Advanced Questions

16. What happens if I don't provide a custom error message in the text block?

 If you don't provide a custom error message, the bot will likely display a default message when the validation rules are not met.

17. How does the bot respond if a user's input fails validation?

 If a user's input fails validation, the bot will display the error message you provided and prompt the user to try again.