Response Section Number Block FAQs

Basics & Overview

1. What is the purpose of the number block in the chatbot's response section?

The number block is designed to collect numerical responses from a user, such as a quantity, an age, or a monetary value.

2. How does the number block help me manage customer responses?

This block allows you to set specific validation rules to ensure that the number a user enters meets your business needs, and it lets you store the number in a variable for later use.

3. What is the "Enter Variable Name" field for in the number block?

The "Enter Variable Name" field is used to save the user's number input. The stored number can then be reused throughout your chatbot's workflow.

4. What are the rules for naming a variable in the number block?

 The variable name should only contain lowercase letters and underscores.

Validation & Error Messages

5. How can I ensure a customer only enters numbers and not letters or symbols using the number block?

 You can do this by selecting the checkbox for "Only numerical values are allowed."

6. How can I set a minimum and maximum number for a customer's input using the number block?

You can define an accepted range for the input by checking the "From Number" and "To Number" boxes. Then, you will enter the starting number in the "From Number" field and the ending number in the "To Number" field.

7. How can I set a minimum number of characters a customer must enter for a number block?

You can set a minimum length by selecting the "Min Length" checkbox and entering the required number of characters in the "Minimum Length" field.

8. How can I set a maximum number of characters a customer can enter for a number block?

You can set a maximum length by selecting the "Max Length" checkbox and entering the maximum number of characters in the "Maximum Length" field.

9. Can I customize the error message a customer sees if their input in the number block is invalid?

Yes. When you check the "Only numerical values are allowed" box, an "Error Message" field will appear, allowing you to provide a custom message that will be displayed when the input does not meet the validation rules.

10. Can I use multiple validation rules at the same time in the number block?

 Yes, you can click all the available checkboxes—"Only numerical values are allowed," "From Number," "To Number," "Min Length," and "Max Length"—to apply multiple validation rules simultaneously.

Step-by-Step Process

11. What information do I need to provide when setting up a number block?

You must enter a variable name, and you can then define one or more validation rules to match your needs.

12. What is the final step to save the number block after configuration?

After you have filled in all the necessary fields and configured your validation rules, you must click submit to save the block.

13. What happens if I don't provide a custom error message for a number block?

 If you don't provide a custom error message, the bot will display a default message when a user's input fails validation.

Location & Video Tutorials

14. Where can I find the number block in the chatbot builder?

You can find the number block by navigating to Dashboard → Quick Access. Then, under ChatMaxima Studio, click on Create Chatbot. The number block will be available in the response section of the builder.

15. Where can I find a video tutorial for the number block?

To find a video tutorial for the number block, navigate to Dashboard → Resources. In the dropdown menu, click on Video Tutorial, and then use the search bar to find the specific guide.
Link:  https://chatmaxima.com/video-tutorials/creating-a-response-number-node-in-chatmaxima/

Troubleshooting & Advanced Questions

16. What happens if a customer enters a value outside of my defined range in a number block?

If a customer enters a number that is not between the "From Number" and "To Number" you set, their input will be considered invalid.

17. How can I use a combination of length and value validations in a number block?

 By checking all the boxes, you can ensure a number is within a specific range and also meets a minimum or maximum character count. For example, you could ensure a user enters a 16-digit credit card number that starts with a specific number.