Response Section Phone Block FAQs

Basics & Overview

1. What is the phone block in the chatbot's response section used for?

The phone block is designed to collect phone numbers from users, ensuring the input is in a valid format.

2. How does the phone block help a chatbot?

This block helps ensure that the phone numbers collected are in a valid format, and it stores them in a variable so they can be reused throughout the chatbot's workflow.

3. How can I store the phone number a customer enters using the phone block?

You can store the phone number by entering a name in the "Enter Variable Name" field. This allows the bot to save the number and use it for later steps.

4. What are the rules for naming a variable in the phone block?

The variable name should only contain lowercase letters and underscores.

Validation & Error Messages

5. Does the phone block automatically check if a phone number is valid?

Yes, the block has built-in validation rules to ensure the entered input is in the correct format for a phone number.

6. What happens if a customer enters an invalid phone number in the phone block?

If a customer's input does not meet the validation rules, a custom error message will be displayed, prompting the user to enter a valid phone number.

7. Can I customize the error message a customer sees for the phone block?

Yes. The "Error Message" field allows you to provide a custom message that will be displayed when the user's input does not meet the specified validation rules.

8. What is the purpose of the "Error Message" field in the phone block?

The purpose of this field is to provide a clear and helpful message to the user, guiding them to provide a valid phone number.

9. What is an example of an invalid phone number that would be rejected by the phone block?

An invalid phone number would be any input that does not follow a standard number format, such as "myphone" or a string of characters.

10. How is the phone block different from the text block?

The phone block is specialized for a single purpose: to collect and validate phone numbers. Unlike the text block, it has built-in validation rules specific to phone numbers, which saves you from having to set up custom rules.

Step-by-Step Process

11. What information do I need to provide when setting up this block?

You need to provide a Variable Name to store the user's input and can customize the Error Message that appears for invalid entries.

12. What is the final step to save the phone block?

After you have filled in the necessary fields, you can click submit to save the block.

Location & Video Tutorials

13. Where can I find the phone block in the chatbot builder?

You can find the phone block by navigating to Dashboard → Quick Access. Then, under ChatMaxima Studio, click on Create Chatbot. The phone block will be available in the response section of the builder.

14. Where can I find a video tutorial for the phone block?

To find a video tutorial for the phone block, navigate to Dashboard → Resources. In the dropdown menu, click on Video Tutorial, and then use the search bar to find the specific guide.
Link :  https://chatmaxima.com/video-tutorials/creating-a-response-phone-node-in-chatmaxima/

Troubleshooting & Advanced Questions

15. What happens if a user's input fails validation in the phone block?

The bot will display the error message you provided and will not proceed until a valid phone number is entered.

16. How does the phone block save me from writing validation code?

The block has built-in, automatic validation for phone numbers, so you do not need to manually write any code or complex rules to ensure the input is in the correct format.