Response Section Email Block FAQs

Basics & Overview

1. What is the email block in the chatbot's response section used for?

The email block is designed to allow users to enter their email addresses, which can then be used to follow up or store for future communication.

2. How does the email block help a chatbot?

This block helps ensure that the email addresses collected are in a valid format, and it stores them in a variable so they can be reused throughout the chatbot's workflow.

3. What is the purpose of the "Enter Variable Name" field in the email block?

The "Enter Variable Name" field is used to store the user's email input. This allows the chatbot to save the email address and use it for later steps.

4. Can the chatbot reuse the collected email address later in the conversation?

Yes. By entering a variable name, you can save the user's email and reuse it in subsequent parts of the chatbot flow, such as in a confirmation message or for sending an email.

Validation & Error Messages

5. How does the email block validate that a user's input is a valid email address?

The block automatically validates the input to ensure it meets the standard rules for an email address, such as the presence of an "@" symbol and a domain.

6. What happens if a customer enters an invalid email address in the email block?

 If a customer's input does not meet the validation rules, the bot will display an error message and prompt the user to enter a valid email address.

7. Can I customize the error message a customer sees in the email block?

 Yes. The "Error Message" field allows you to provide a custom message that will be displayed when a user's input does not meet the validation rules.

8. What is the purpose of the "Error Message" field in the email block?

The purpose of this field is to provide a clear and helpful message to the user, guiding them to provide a valid email address.

9. How is the email block different from the text block in a chatbot?

The email block is specialized for a single purpose: to validate and collect email addresses. Unlike the text block, it has built-in validation rules specific to email format, which saves you from having to set up custom rules.

10. What kind of invalid email would be rejected by the email block?

An invalid email address, such as "test@.com" or "myemail," would be rejected because it does not follow the standard email format.

Step-by-Step Process

11. What information do I need to provide when setting up an email block?

You need to provide a Variable Name to store the user's input and can customize the Error Message that appears for invalid entries.

12. What are the rules for naming a variable in the email block?

 The variable name should only contain lowercase letters and underscores.

13. What is the final step to save the email block?

 After you have filled in the necessary fields, you can click submit to save the block.

Location & Video Tutorials

14. Where can I find the email block in the chatbot builder?

You can find the email block by navigating to Dashboard → Quick Access. Then, under ChatMaxima Studio, click on Create Chatbot. The email block will be available in the response section of the builder.

15. Where can I find a video tutorial for the email block?

To find a video tutorial for the email block, navigate to Dashboard → Resources. In the dropdown menu, click on Video Tutorial, and then use the search bar to find the specific guide.
link:   https://chatmaxima.com/video-tutorials/creating-a-response-email-node-in-chatmaxima/

Troubleshooting & Advanced Questions

16. What happens if a customer's input fails validation in the email block?

 The bot will display the error message you provided and will not proceed until a valid email address is entered.

17. How does the email block save me from writing validation code?

The block has built-in, automatic validation for email addresses, so you do not need to manually write any code or complex rules to ensure the input is in the correct format.