Manage Message Status – Edit, Activate, and Organize Statuses in ChatMaxima

Manage Message Status

1. What is the purpose of the Manage Message Status section?

The Manage Message Status section allows you to view, edit, activate, deactivate, and delete existing message statuses. It helps teams organize and track messages efficiently using predefined or custom statuses.

2. What are the two sections available under Manage Message Status?

There are two sections:

• Active Message Statuses – Displays all active statuses with details like name, color, status, and creation date.

• Deactivated Message Statuses – Displays all deactivated statuses, which can be reactivated, edited, or deleted.

Managing Active Message Statuses

3. What can I do in the Active Message Statuses section?

You can view all active message statuses, check their details, and use the Actions dropdown to edit the status. The search bar helps quickly locate a specific status, and the Add Message Status button allows creating new statuses.

4. How do I edit an active message status?

Select a message status from the Active Message Statuses section, click the Actions button, and choose Edit Message Status. You will be redirected to the Update Message Status page where you can:

• Modify the status name

• Adjust color tags for quick identification

• Set the status as active or inactive
  Click Update Message Status to save your changes.

5. What is the Update Message Status page used for?

The Update Message Status page allows you to modify existing message statuses, customize them for specific teams, adjust color tags, and set them as active or inactive. After making changes, click Update Message Status to finish the update.

6. What are System Defined and User Defined Message Statuses?

• System Defined Message Status – Predefined statuses provided by the system for default message categorization.

• User Defined Message Status – Custom statuses created by users to suit their team or workflow requirements.

7. Can I search for a specific active message status?

Yes, the search bar in the Active Message Statuses section allows you to quickly locate any status by name or color.

Managing Deactivated Message Statuses

8. What can I do in the Deactivated Message Statuses section?

You can view all deactivated message statuses and use the Actions dropdown to activate, edit, or delete them. The search bar helps you quickly find a specific status.

9. How can I activate a deactivated message status?

Select the status from the Deactivated Message Statuses section, click Actions → Activate Message Status, and it will move back to the Active Message Statuses section.

10. How can I edit a deactivated message status?

Click Actions → Edit Message Status on a deactivated status. You will be redirected to the Update Message Status page, where you can modify the name, color, and active/inactive setting. Click Update Message Status to save your changes.

11. How can I delete a deactivated message status permanently?

Click Actions → Delete Message Status for the selected status. Once deleted, the status is permanently removed from the system.

12. Can I search for a specific deactivated message status?

Yes, use the search bar in the Deactivated Message Statuses section to filter and locate the desired status quickly.

Adding and Searching Message Statuses

13. What is the function of the Add Message Status button?

The Add Message Status button allows you to create new message statuses directly from the Manage Message Status page without navigating to another section.

14. How does the search feature work?

The search box in both Active and Deactivated sections filters statuses based on your input, making it easy to locate a specific message status by name or color.

Best Practices

15. How can I manage message statuses effectively?

• Use clear and descriptive names for each status.

• Assign distinct colors to easily differentiate statuses.

• Deactivate outdated statuses instead of deleting them immediately.

• Keep frequently used statuses active for efficiency.

• Regularly review and update statuses to maintain workflow clarity.

16. Can multiple users manage message statuses?

Yes, users with the appropriate permissions can create, edit, activate, deactivate, or delete message statuses within the workspace.

17. What happens if I edit a message status that is already in use?

Editing a status updates it across all messages where it has been applied, ensuring consistency throughout the system.

18. Is there an undo option after deleting a message status?

No, once a message status is deleted, it cannot be restored. It is recommended to deactivate statuses if you may need them later.

Video Tutorial

19. Where can I watch a tutorial on managing message statuses?

You can watch the full guide here: Managing Message Status in ChatMaxima