Manage Email Notifications – Control Ticket Alerts in ChatMaxima

Manage Email Notifications

1. Where can I access the Manage Email Notifications section?

In the dashboard, click the collapse button on the sidebar, then select Settings. Under Settings, click Manage Email Notifications to access the section.

2. What is the purpose of Manage Email Notifications?

This section allows you to subscribe or unsubscribe from ticket-related email alerts. You can receive notifications when new tickets are created or when existing tickets are updated.

Configuring Notifications

3. How do I get notified when a new ticket is created?

Use the toggle button next to When a new Ticket is Created. Turn it Yes to receive notifications or No to stop receiving them.

4. How do I get notified when a ticket is updated?

Use the toggle button next to When a ticket is updated. Turn it Yes to receive notifications or No to stop receiving them.

5. Can I change my email notification preferences at any time?

Yes, you can update your preferences anytime by toggling the Yes/No buttons for new ticket creation or ticket updates.

6. What happens if I turn off both notifications?

Turning both toggles to No will stop all ticket-related email notifications.

7. Can I re-subscribe to notifications after unsubscribing?

Yes, you can toggle the buttons back to Yes at any time to start receiving email notifications again.

Best Practices

8. How should I manage email notifications effectively?

• Keep notifications on for tickets that require immediate attention.

• Turn off notifications for less critical tickets to reduce inbox clutter.

• Review your notification preferences regularly to match your workflow and responsibilities.