Manage Broadcasts – Track, Edit, and Analyze Campaign Performance in ChatMaxima
Overview
1. What is the “Manage Broadcasts” section used for?
The Manage Broadcasts section allows you to monitor, manage, and analyze all your broadcast campaigns in one place. You can check delivery performance, engagement levels, and completion rates for each broadcast.
2. What types of broadcasts can be managed here?
You can manage all types of broadcasts sent through connected channels, such as messaging platforms or social media integrations.
3. How does this section help in campaign tracking?
It provides real-time insights like total messages sent, delivered, and read or completed, helping you evaluate campaign performance effectively.
Broadcast Table Details
4. What information is displayed in the Manage Broadcasts table?
The table displays the following columns:
-
Broadcast Name
-
Message Type
-
Total Messages
-
Delivered
-
Read / Completed
-
Campaign Date
5. What does the “Broadcast Name” column represent?
The Broadcast Name identifies each campaign. Clicking on it lets you view more details or perform actions like editing, copying, or deleting the broadcast.
6. What does the “Message Type” column show?
It indicates the type of message used in the broadcast—text, image, video, or voice message.
7. What does the “Campaign Date” column indicate?
The Campaign Date shows the date when the broadcast was created or scheduled, helping you track broadcast timelines.
8. Is there a search option to find broadcasts?
Yes. A Search bar is available at the top of the page to quickly locate specific broadcasts by name or keyword.
Clickable Metrics and Reports
9. What happens when I click on the “Total Messages” value?
Clicking Total Messages opens the All Messages Report page. It lists all contacts included in the broadcast, along with delivery details and statuses. You can use Search to find specific contacts and Export to download the data.
10. What happens when I click on the “Delivered” value?
Clicking Delivered opens the Delivered Report page. It shows all messages that were successfully delivered, including contact names, delivery times, and statuses. Search and Export options are also available.
11. What happens when I click on the “Read / Completed” value?
Clicking Read / Completed takes you to the Read Report page. It shows which recipients have read or completed the message, with their contact details and delivery information. You can search or export the data.
Channel-Based Management
12. What does the “Channel” link do?
When you click on the Channel link, it opens the Manage Broadcast page specific to that channel. This page displays all broadcasts created and managed under that selected channel.
13. What details are displayed on the Channel Broadcast page?
The page includes:
-
Broadcast Name
-
Total Messages
-
Sent
-
Delivered
-
Read
-
Error
-
Campaign Date
14. Are the data values clickable on the Channel Broadcast page?
Yes. Each value (Total Messages, Sent, Delivered, Read, Error) is clickable and takes you to a detailed report page for that specific broadcast metric.
Managing Broadcasts
15. What actions can I perform on a broadcast?
You can perform three main actions using the Actions button:
-
Edit Broadcast – Modify an existing broadcast.
-
Copy Broadcast – Duplicate the broadcast for reuse.
-
Delete Broadcast – Permanently remove the broadcast.
16. How do I edit an existing broadcast?
Click the Actions button beside the broadcast and choose Edit Broadcast. You’ll be redirected to the edit form where you can modify content or scheduling details.
17. How do I copy a broadcast?
Click Actions → Copy Broadcast to duplicate the campaign. You can then make changes before sending it again.
18. How do I delete a broadcast?
Click Actions → Delete Broadcast, then confirm the action to permanently remove the broadcast.
Buttons and Controls
19. What is the “Create Broadcast” button used for?
The Create Broadcast button lets you start a new campaign directly from the Manage Broadcasts or report pages.
20. What does the “Export” button do?
The Export button allows you to download report data (contacts, statuses, delivery times) for offline review or reporting.
21. How does the Search feature work?
The Search bar helps you quickly locate specific broadcasts or contact-level data in reports like All Messages, Delivered, or Read.
Delivery and Performance Insights
22. What does “Total Messages” represent?
It represents the total number of messages sent in that broadcast campaign.
23. What does “Delivered” mean?
“Delivered” indicates the total number of messages that successfully reached recipients.
24. What does “Read / Completed” indicate?
It represents how many recipients have read or interacted with the broadcast message.
25. What does “Error” represent?
“Error” shows the number of messages that failed to send due to issues like invalid contacts or connectivity problems.
26. Can I track broadcast performance over time?
Yes. You can analyze delivery and read rates over different campaign dates to identify performance trends.
Additional Features
27. Can I manage broadcasts across multiple channels?
Yes. The Manage Broadcasts section displays all your campaigns from various channels in one unified dashboard.
28. Can I view contact-level details for a specific broadcast?
Yes. Clicking on any value under Total Messages, Delivered, or Read / Completed opens detailed contact-level information.
29. Can I download individual campaign reports?
Yes. Each report page includes an Export button that allows you to download the campaign data for offline analysis.
30. What is the benefit of the Manage Broadcasts feature?
It provides centralized access to all campaigns, detailed tracking, and performance analytics—helping you manage communication efficiently.
Video Tutorial
31. Where can I find a video tutorial for managing broadcasts?
You can watch the step-by-step video tutorial on managing broadcasts here:
Managing Broadcasts in ChatMaxima