ChatMaxima Instagram Integration & Messaging
Initial Setup & Integration
1. What is the first step to connect my Instagram account to ChatMaxima?
The first step to connect your Instagram account to ChatMaxima is to go to the integration page. You can follow these guidelines for a step-by-step process: Dashboard → Quick Access → Channels → Instagram. From there, you can click on Add Account to begin the integration.
2. How do I find the guidelines for integrating my Instagram account?
You can find the integration guidelines by following this path: Dashboard → Quick Access → Channels → Instagram.
3. What happens after I connect my Instagram account?
You will receive a confirmation alert. All new messages from your Instagram account will be delivered to your unified inbox in real time.
4. Where can I find a step-by-step video tutorial to integrate my Instagram account with ChatMaxima?
You can find a video tutorial by following this path: Dashboard → Resource → Video Tutorial. From there, you can search for a video tutorial specifically for Instagram.
link: https://chatmaxima.com/video-tutorials/adding-instagram-to-chatmaxima/
Messaging & Workflow
5. How will I be notified of new messages from my Instagram account?
You must enable notifications in your device settings. You will then receive real-time alerts within the ChatMaxima dashboard. Sound notifications can also be enabled for the desktop.
6. Can I send and receive messages from Instagram directly through ChatMaxima?
Yes, the Instagram integration allows for two-way communication. When your Instagram account is connected to ChatMaxima, all messages from your Instagram contacts will be sent to the unified inbox. From there, you can send and receive messages, including images and videos, directly from the ChatMaxima platform.
7. What happens if a customer sends a message with an attachment like an image or video?
Photos and videos are handled seamlessly. They are displayed directly in the chat history within your unified inbox.
8. What actions can I take on my Instagram contacts in the inbox?
You can manage contacts directly from the inbox by assigning a status, department, and labels. You can also assign an agent to the conversation.