Chatmaxima Live Chat: Features & Functionality FAQ

General Features & Performance

1. Will the chat history be visible to customers if they return to my website?

 Yes. When a customer revisits your website, their previous chat history will still be visible inside the Live Chat widget.

2. In ChatMaxima, does the live chat work on mobile devices?

Yes. The ChatMaxima Live Chat widget is fully mobile-friendly. It automatically adapts to different screen sizes.

3. Will the Live Chat slow down my website loading speed?

No. The ChatMaxima Live Chat widget is lightweight and optimized for performance. It loads asynchronously, so it won’t block or delay your website content.

Conversation & Workflow Management

4. Do I get real-time notifications when a customer sends a message?

Yes. ChatMaxima instantly notifies you when a customer sends a new message.

5. How do I manage conversations in the shared inbox?

To manage conversations in the shared inbox, you can use several tools to organize and track your chats. 

Modify Status: You can change the status of a conversation (e.g., Open, Resolved, Pending) to help your team track their workflow.

Modify Agent & Department: You can assign conversations to specific agents or departments, which helps in routing chats to the right people.

Add Labels: You can add custom labels to conversations to categorize them for better organization and reporting.

Customer Journey: The shared inbox allows you to track a customer's interactions through your website widgets, giving you a better understanding of their journey and improving engagement.

6. Can multiple agents handle chats from the same widget?

Yes, multiple agents can handle chats from the same widget. The live chat supports multiple team members, allowing both the Admin and all added Team Members to access and manage conversations in the shared inbox. This enables team collaboration and ensures that multiple agents can assist customers from a single widget on your website.

Customization & Forms

7. Can I add a pre-chat form to collect user details before the chat starts?

Yes. Go to Dashboard → Quick Access → Web, click Actions → Edit Widget Settings. In Pre-Chat Form, use the toggle to enable it and configure your desired fields.

8. Can I customize the fields in the Pre-Chat Form?

Yes. Go to Dashboard → Quick Access → Web, click Actions → Edit Widget Settings. In Pre-Chat Form, you can configure fields by entering the Field Name, Field Type, and Requirement Type.

9. Can I send images or files through the live chat in ChatMaxima?

Yes. Go to Dashboard → Quick Access → Web, click Actions → Edit Widget Settings. In Widget Options, make sure Allow Attachment is enabled.

10. Can I allow customers to send attachments, images, or files in the chat?

Yes. Go to Dashboard → Quick Access → Web, click Actions → Edit Widget Settings. In Widget Options, use the toggle button to Enable or Disable Attachments.

11. Is there an option for automated greetings or welcome messages?

Go to Dashboard → Quick Access → Web, click Actions → Edit Widget Settings. In the Localization section, you can set the Welcome Title, Welcome Subtitle, and customize the "Start new conversation" text.

Integrations

12. Can I integrate ChatMaxima with third-party tools like CRM or email?

To set this up, go to Dashboard → Quick Access → Channels → Web, click Actions, and then select Connect a Bot to begin the integration process.