ChatMaxima Chatbot Automation & Data Management

Chatbot & Automation

1. Can I use a chatbot with my Twilio SMS channel?

Yes, ChatMaxima provides an AI-powered chatbot that can be used with your Twilio SMS channel. The chatbot can automate responses to routine questions, handle lead qualification, and provide instant support 24/7.

2. Can the chatbot send automated replies with rich media?

Yes, the chatbot builder allows you to configure automated replies that can include rich media files, which are sent as MMS messages when appropriate.

Account & Data Management

3. How is my Twilio phone number managed within ChatMaxima?

 Your Twilio phone number is managed on the Twilio platform. ChatMaxima simply uses this number as a channel for two-way communication, routing all messages to your unified inbox for management.

4. How is contact data from SMS conversations stored?

When a new customer texts your Twilio number, a new contact is automatically created in your ChatMaxima unified inbox. The conversation history is stored with the contact, ensuring you have a complete record of all interactions.

5. What are the registration requirements for using Twilio SMS for business?

 For US numbers, there are mandatory regulatory requirements like A2P 10DLC registration for long codes and toll-free verification. These steps, managed within your Twilio account, ensure your messages are not filtered by carriers.