Chatbot & Automation
1. How does the chatbot handle a conversation when it needs to be handed off to a live agent
The chatbot is designed with smart escalation logic to detect when a human agent is needed. It seamlessly transfers the conversation, providing the agent with the complete chat history in the unified inbox, so no context is lost.
2. Can the chatbot be configured to send automated replies with rich media, such as images or PDF documents?
Yes. The platform's no-code builder allows you to include and send rich media like images and documents as part of your chatbot's automated replies.
3. Is it possible to set up a chatbot to send quick replies or interactive message templates?
Yes. You can use the built-in chatbot builder to create quick reply buttons and interactive message templates to guide users and provide predefined response options.
Account & Data Management
5. What are the data privacy and security measures for WhatsApp chat data?
ChatMaxima ensures data privacy and security through its integration with the secure WhatsApp Business Platform, which is built with end-to-end encryption. The platform is designed to be compliant with data protection laws like GDPR.
6. How is the phone number associated with my WhatsApp Business account managed?
The phone number is managed through your WhatsApp Business Account and linked via the official API. The number itself cannot be changed directly within the ChatMaxima dashboard but must be updated through the Meta Business Manager.
7. Can I connect multiple WhatsApp Business accounts to my single ChatMaxima dashboard?
Yes, you can connect and manage multiple WhatsApp Business accounts from a single dashboard. The number of accounts you can connect depends on your specific subscription plan.
Written by Soniya · Updated Sep 11