ChatMaxima Account Management & Chatbot Automation

Chatbot & Automation

1. Can I use a chatbot to automatically respond to messages received from Instagram Stories?

Yes, you can use a chatbot to respond to messages. This includes replies received from Instagram Stories. The chatbot is configured to send automated replies. You can create specific rules to trigger these responses.

2. Can I train the chatbot to understand and respond to specific emojis?

 Yes. Since the chatbot is trained on user intent and context, it can be configured to understand and respond to emojis by setting up specific rules or triggers within the chatbot flow.

Account & Data Management

1. How do I enable push notifications in ChatMaxima?

 To enable push notifications in ChatMaxima, follow this path: Dashboard → Collapse menu → Settings → Notification → Manage Push Notification.

2. How to activate my Instagram Account?

To activate a deactivated account, go to Dashboard → Quick Access → Channels, then go to the Deactivated accounts and click Actions → Activate Account.

3. How to deactivate my Instagram Account?

To deactivate a deactivated account, go to Dashboard → Quick Access → Channels, then go to the Activated accounts and click Actions → Deactivate Account.

4. Can I connect multiple Instagram accounts to my single ChatMaxima dashboard?

Yes, you can connect multiple Instagram accounts. The number of accounts you can connect depends on your plan.

5. What happens to my chat history if I disconnect my Instagram account from ChatMaxima?

Your chat history is not deleted. You can resume the integration at any time to access your conversations again.