Add Message Status – Create and Categorize Message Labels in ChatMaxima

Add Message Status

1. What is the purpose of adding a message status?

The Add Message Status feature allows you to categorize messages using custom or predefined status labels. This helps teams easily identify message stages, track progress, and streamline workflows across departments.

2. Where can I access the Add Message Status section?

Go to the Settings tab in your ChatMaxima dashboard, then click on Message Status. From there, select Add Message Status to create a new message status.

3. What fields are required to create a new message status?

When adding a new message status, you need to fill in the following fields:

• Message Status – Enter the name or label for the status.

• Message Status Color – Select a color tag to visually represent the status.
  You can also toggle between Active or Inactive before saving.

4. What is the purpose of the Message Status field?

The Message Status field is used to define the title or label of the status, such as Pending, Resolved, or In Progress. It helps categorize messages clearly based on their state.

5. How does the Message Status Color help in organization?

The Message Status Color allows you to assign a color code to each status. This visual cue makes it easier to quickly identify message statuses across the platform.

6. How can I set the message status as active or inactive during creation?

At the top of the form, you’ll find an Active/Inactive toggle button.

• Turn it on to make the message status immediately active and available.

• Turn it off to save it as inactive for later use.

7. How do I finalize the process of adding a message status?

After filling in all required fields and setting the status toggle, click the Add Message Status button to complete the process. Your new message status will then appear in the Manage Message Status section.

8. Can I edit or deactivate a message status later?

Yes, after creating a message status, you can go to the Manage Message Status section to edit its name, change its color, or activate/deactivate it anytime.

9. What happens if I skip required fields?

If you leave required fields like Message Status or Message Status Color empty, the system will prompt you to fill them before saving the new status.

Best Practices

10. What are some best practices for creating message statuses?

• Use clear and concise names for each status.

• Assign distinct colors for easy recognition.

• Keep your statuses relevant to your team’s workflow.

• Avoid creating too many similar statuses to prevent confusion.

• Review and update statuses regularly to keep them aligned with business processes.

Video Tutorial

11. Where can I watch a tutorial on adding message statuses?

You can watch the complete guide here: Adding Message Status in ChatMaxima