Add Canned Responses – Create & Manage Quick Replies in ChatMaxima

Add Canned Response

1. What is the purpose of adding a canned response?

The Add Canned Response feature lets you create predefined replies for messages you often send, so your team can respond faster and maintain consistency in communications.

2. Where do I go to add a canned response?

Navigate to Settings → Canned Responses in your ChatMaxima dashboard, then click Add Canned Response to open the form.

3. What fields are required when creating a canned response?

You must fill in:

• Short Code – A unique identifier (keyword) for quick reference

• Choose Input Type – Select Text or File
  You also have the option to set the canned response as Active or Inactive before saving.

4. What is the Short Code field used for?

The Short Code is a shortcut or keyword you type in the inbox to quickly insert the canned response during a conversation.

5. What are the Input Type options and when should I use each?

• Text: Use this for typed reply templates or answers to common questions.

• File: Use this to upload and send documents, images, or other files as replies.

6. How do I set a canned response as active or inactive?

There’s a toggle (Active / Inactive) at the top of the form.

• Active — the canned response is immediately usable in inbox replies

• Inactive — it is saved but won’t be available until you activate it later

7. How do I save a new canned response?

Once all required fields are filled, click Add Canned Response (button) to create and save it.

8. Can I edit or deactivate a canned response later?

Yes — after creation, go to Manage Canned Responses where you can Edit, Deactivate/Activate, or Delete any response.

9. What happens if I skip a required field?

If Short Code or Input Type is left blank, the system will prompt you to fill them before allowing you to save the canned response.

Best Practices

10. How do I get the most out of canned responses?

• Use short, meaningful short codes

• Keep responses clear and to the point

• Use Text for standard replies, File for resources

• Regularly review and update your canned responses

• Deactivate outdated responses rather than deleting them immediately

Video Tutorial

11. Where can I watch a tutorial on adding canned responses?

You can see the step-by-step guide here: Mastering Canned Responses