Create and Manage Knowledgebase Articles in ChatMaxima

General Overview

1. What is the "Create a Knowledgebase" feature in ChatMaxima?

The "Create a Knowledgebase" feature allows you to organize and manage articles across multiple categories. This curated content powers your AI chatbot for precise and accurate responses.

2. How can I access the "Create a Knowledgebase" page?

Navigate to Managing Articles in ChatMaxima and click the "Get Started" button to begin creating your knowledgebase.

3. What sections are available on the "Manage Articles" page?

The "Manage Articles" page includes:

• Published Articles: View and manage articles that are live.

• Unpublished / Draft Articles: Access articles that are saved but not yet published.

• Recovery / Delete Article: Manage deactivated articles.

• Search Bar: Quickly find articles by title.

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Published Articles

4. How can I create a new article?

Click the "Add Article" button to create a new article. Fill in the necessary details and save it to your knowledgebase.

5. How can I manage existing published articles?

In the Published Articles section, use the Actions dropdown to:

• Edit Article: Modify the content of the article.

• Deactivate Article: Move the article to the Recovery / Delete Article section.

6. Can I reorder the articles in the published list?

Yes, you can drag the sequence number to sort the order of articles as needed.

7. How can I view the content of a published article?

Click on the title of any article in the Published Articles section to view its content.

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Unpublished / Draft Articles

8. What are Unpublished / Draft Articles?

These are articles that have been created but are not yet published. They are saved for future editing or publication.

9. How can I manage draft articles?

In the Unpublished / Draft Articles section, use the Actions dropdown to:

• Edit Article: Make changes to the article.

• Deactivate Article: Move the article to the Recovery / Delete Article section.

10. Can I search for a specific draft article?

Yes, use the search bar to quickly find a draft article by its title.

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Recovery / Delete Article

11. What is the Recovery / Delete Article section?

This section contains articles that have been deactivated. You can restore or permanently delete them as needed.

12. How can I restore a deactivated article?

In the Recovery / Delete Article section, select the article and click the Actions dropdown to choose Restore Article.

13. How can I permanently delete a deactivated article?

In the Recovery / Delete Article section, select the article and click the Actions dropdown to choose Delete Article. Note: Deleting an article is permanent and cannot be undone.

14. Can I edit a deactivated article?

Yes, you can select Edit Article in the Actions dropdown to make changes before restoring or deleting it.

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Article Editing and Management

15. How do I edit an existing article?

In any section (Published, Draft, or Deactivated), select the article and click Edit Article from the Actions dropdown to modify its content.

16. Can I update the title or content of an article after publishing?

Yes, you can edit both the title and content of any article at any time.

17. Is there a limit to the number of articles I can have in my knowledgebase?

No, there is no specified limit. However, it's recommended to organize articles into categories for better management.

18. Can I categorize my articles?

While categories are not explicitly mentioned, organizing articles into logical groups can help in managing and retrieving them efficiently.

20. How can I access the "Create a Knowledgebase" page?

Navigate to Managing Articles in ChatMaxima and click the "Get Started" button to begin creating your knowledgebase.