ChatBox Section File Block FAQs

Basics & Overview

1. What is a file bot and what is its purpose?

 A file bot is a feature that allows your chatbot to send files, documents, or other attachments to your customers as part of the conversation.

2. What are the two main ways to share a file using the file bot?

You can share a file in two main ways: using the "file link" option or the "upload file" option.

3. What is the overall benefit of using a file bot to share documents with customers?

 The overall benefit of using a file bot is the ability to easily share important documents, brochures, or other files with customers directly in the chat, providing them with necessary information instantly.

4. How does the file bot work within a chatbot's flow?

 The file bot works as a block in the chatbot's flow. When the bot reaches this block, it will send the configured file to the customer.

File Link Option

5. How do I send a file using the "file link" option in the bot builder?

To send a file via a link, simply paste the link into the "file link" field in the bot builder.

6. What is the process for sharing a file from a website or cloud service using a file bot?

The process for sharing a file from a website or cloud service involves using the "file link" option and pasting the direct link to the file.

Upload File Option

7. How do I upload a file to a file bot?

 To upload a file, first enter the file name, then select the file from your computer, and finally click submit.

8. What is the first step when uploading a file to a file bot?

The first step is to enter a name for the file in the designated field.

9. Why do I need to enter a file name before uploading a file?

You need to enter a file name to identify the file within the bot builder before you select and upload it.

10. What does "select file" mean when adding a file to a file bot?

"Select file" is the option you click to open a file browser and choose the file you want to upload from your computer.

Finalizing the Process & Resources

11. What is the final step to complete the process of adding a file to a file bot?

 The final step is to click submit once you have either pasted the file link or uploaded the file with its name.

12. How do I complete the process for both uploading and linking files?

For both methods, the final step to finalize the process is to click the submit button.

13. What are the two types of files I can add to the file bot?

The two types of files you can add are either a file from a link or a file you upload directly from your computer.

14. How can I find a video tutorial for the File Bot?

To find the video tutorial for the File Bot, first navigate to Dashboard → Resources. In the dropdown menu, click on Video Tutorial, and then use the search bar to find the specific guide by searching for "File Block". You can find the video tutorial at:

link :   https://chatmaxima.com/video-tutorials/creating-a-file-node-in-chatmaximas-chatbox/