ChatMaxima Bot Builder Rich Media & Content FAQs

Error & Troubleshooting

1. How can I identify errors in my chatbot's flow using ChatMaxima Bot Builder?

The bot builder has an error log that you can access by clicking the bug icon. The icon will appear red if there's an error and green if there are no errors.

2. How do I change the language of the error log in ChatMaxima Bot Builder?

Yes. You can update the language in which the error log appears by clicking the bot settings button, which is located near the bug icon.

Saving & Publishing

3. What are the different options available for saving a chatbot in ChatMaxima?

After you have created your bot, you can click "Save Changes". A dropdown will then appear with three options: "Save Changes," "Save and Publish," and "Export JSON."

4. What is the recommended method for saving changes to ensure my bot is live?

It's recommended that you use the "Save and Publish" option to ensure your changes are deployed and live on your connected channels immediately.

Preview & Privacy

5. How can I preview my chatbot as it would appear to users?

You can view a live preview of your bot as a widget by clicking the "eye button" at the top of the bot builder page.

6. Is a newly created chatbot private by default in ChatMaxima?

Yes, your bot is private by default until it is connected to any channel, such as Web or WhatsApp. Once connected, the bot becomes publicly accessible.

7. How can I make my chatbot private again after connecting it to a channel?

The bot's privacy is tied to its connection status. There is no separate toggle for privacy; to make it private again, you must disconnect it from the channel account.

Bot Content & Rich Media

8. Can my ChatMaxima chatbot send images to customers?

Yes. You can configure your chatbot to send images as a response. This is often done using a dedicated "image block" within the bot builder, where you can upload a static image or a GIF to enhance the conversation.

9. Is it possible for my chatbot to send videos or audio messages to users?

Yes, the ChatMaxima platform supports sending video and audio files. You can upload a video or audio file to your chatbot's response to provide customers with demonstrations, tutorials, or a more personalized voice message.

10. Can my ChatMaxima bot share documents or include links to external websites?

Yes. You can add a "file" block to allow your bot to share documents like PDFs or brochures. Additionally, you can add "embed" blocks or simply include links in your bot's text responses to direct users to specific external web pages.

11. How can my ChatMaxima chatbot generate a QR code for a customer?

You can use a specific bot block to generate a QR code. This block allows you to create a QR code on the fly that directs a user to a specific link, such as a product page, a contact card, or a feedback form.