Sequence Section Smart Delay Block FAQs

Basics & Overview

1. What is the Sequence Section Smart Delay block in a chatbot used for?

The Smart Delay block is used to pause your chatbot's conversation flow for a specific amount of time before it continues to the next step.

2. How does the Sequence Section Smart Delay block help to improve a chatbot's conversation?

It helps create a more natural, human-like conversation pace. It can also be used to send follow-up messages after a set period, such as sending a reminder or checking back with a customer.

3. What is the purpose of the "Duration" field in the Sequence Section Smart Delay block?

The "Duration" field is where you enter the number for how long the delay should last, for example, "5" for a 5-minute delay.

4. What is the purpose of the "Units of Time" field in the Sequence Section Smart Delay block?

In the "Units of Time" field, you select whether the duration is in seconds, minutes, hours, or days.

Configuration & Use Cases

5. How do I set up a delay using the Sequence Section Smart Delay block?

To set up a delay, you simply enter a number in the "Duration" field and then select the corresponding time unit from the "Units of Time" dropdown.

6. Can I delay a message for a few seconds using the Sequence Section Smart Delay block?

Yes. You can enter a number in the "Duration" field and select "seconds" from the "Units of Time" dropdown.

7. Can I use the Sequence Section Smart Delay block to send a follow-up message the next day?

Yes. You can set the "Duration" to "1" and the "Units of Time" to "day" to send a follow-up message after 24 hours.

8. What happens after a delay configured with the Sequence Section Smart Delay block is over?

After the specified time has passed, the chatbot will automatically continue the conversation by executing the next block connected to the Smart Delay.

9. What are some examples of how I can use the Sequence Section Smart Delay block?

You can use it to:

• Wait for a customer to read a message before replying.

• Send a reminder about an upcoming appointment.

• Follow up with a customer after a purchase.

Finalizing & Best Practices

10. What is the final step to save the Sequence Section Smart Delay block?

After you have configured the duration and time unit, you must click submit to save the block and add it to your chatbot's flow.

11. Why is setting a reasonable delay important with the Sequence Section Smart Delay block?

Setting a reasonable delay is important to prevent the bot from seeming unresponsive or, conversely, from sending too many messages too quickly and overwhelming the user.

12. How does the Sequence Section Smart Delay block save me from writing code?

It provides a simple, no-code way to build timed actions into your bot's flow, which would otherwise require complex scheduling code.

Location & Tutorials

13. Where can I find the Sequence Section Smart Delay block in the chatbot builder?

You can find the Smart Delay block by navigating to Dashboard → Quick Access. Then, under ChatMaxima Studio, click on Create Chatbot. The Smart Delay block will be available in the sequence section of the builder.

14. Where can I find a video tutorial for the Smart Delay block?

You can find the video tutorial at:  https://chatmaxima.com/video-tutorials/creating-a-sequence-smart-delay-node-in-chatmaxima/