How to Connect Your Chatbot to a WhatsApp Channel

Connecting your chatbot to WhatsApp ensures that every customer inquiry gets an instant response right where your audience is most active. Instead of juggling multiple platforms, you can seamlessly manage conversations and automate replies through your WhatsApp Business channel. In this guide, we’ll walk you through the simple steps to link your newly created bot to WhatsApp, so it can start responding to all incoming messages automatically.

1. Where do I go to connect my chatbot to WhatsApp?

Navigate to Quick Access → Channels → WhatsApp in your dashboard.

2. How do I link my newly created bot to WhatsApp?

1. Go to Quick Access → Channels → WhatsApp

2. Click on Actions → Connect a Bot

3. Select your newly created bot from the list

4. Confirm the connection

3. What happens once I connect my bot?

After connecting, your bot will automatically start responding to all incoming WhatsApp messages sent to your business number.

4. Can I disconnect or change the bot later?

Yes. You can always return to Channels → WhatsApp → Actions and either disconnect the bot or connect a different one.

5. Do I need to reconfigure WhatsApp again if I switch bots?

No. Once your WhatsApp channel is connected, you only need to switch the bot—it will immediately take over responses without extra setup.