ChatMaxima Live Chat: Frequently Asked Questions

Installation & Setup

How do I add the ChatMaxima Live Chat widget to my website?

Once you create a web account, ChatMaxima provides a unique embed script. Simply copy this script and paste it into your website's HTML code, just before the closing </body> tag.

How do I create a Live Chat account?

To set up your live chat widget, you first need to create a web account. From your dashboard, go to Quick Access > Channels > Web, then click Add Web. Fill in your site's details and click Save.

Where can I find the embed script after setup?

If you need to retrieve the script again, go to Dashboard > Quick Access > Web. Click the Actions button next to your site and select Edit Web Settings. The script will be available there.

Do I need to update the script on my website if I make changes to the widget?

Yes. After you've made any changes to your widget's appearance or features, you must copy the new, updated script and replace the old one on your website. This ensures the changes are reflected on your live chat widget.

Customization & Design

How do I customize the appearance of my live chat widget?

To customize your widget's look, go to Dashboard > Quick Access > Web. Click Actions > Widget Settings to change:

• Logos and Images: Upload your company and bot logos, or add a widget background image.

• Colors: Select a theme and foreground color to match your brand.

• Alignment: Choose to position the widget on the left or right side of the screen.

How can I add a pre-chat form to collect customer information?

To enable and configure a pre-chat form, navigate to Dashboard > Quick Access > Web > Actions > Edit Widget Settings. Under the Pre-Chat Form section, you can:

• Enable the form.

• Add up to 5 fields, like Name, Email, or Phone number.

• Set fields as required or optional.

Can I upload a custom avatar or greeting image for agents?

Yes. You can personalize the chat experience by uploading a custom Bot Logo or Site Logo that appears in the widget. To do this, go to Dashboard > Quick Access > Web > Actions > Edit Widget Settings and navigate to the Configure Logo section.

Features & Functionality

Does the live chat work on mobile devices?

Yes. The ChatMaxima live chat widget is fully mobile-friendly and responsive. It automatically adjusts to fit any screen size, providing a seamless experience for customers on smartphones, tablets, and desktops.

Will the live chat widget slow down my website?

No. The ChatMaxima live chat widget is lightweight and optimized for performance. It loads asynchronously, which means it won’t block or delay your website's content, so your site will continue to run smoothly.

Can customers send files and attachments through the chat?

Yes. To enable file attachments, go to Dashboard > Quick Access > Web > Actions > Edit Widget Settings. In the Widget Options section, make sure that Allow Attachments is enabled.

Does the chat history stay visible for returning customers?

Yes. When a customer returns to your website, their previous chat history remains visible inside the widget. This allows them to continue conversations and refer back to past interactions without starting over.

Do I get real-time notifications for new messages?

Yes. ChatMaxima provides instant, real-time notifications for new customer messages. You'll receive immediate alerts within your dashboard and can enable sound notifications so you never miss a chat.

Can I connect ChatMaxima Live Chat with other channels like WhatsApp or Messenger?

No. Currently, the ChatMaxima live chat widget is designed to be used only on your website. All conversations are managed from a single, centralized inbox within your ChatMaxima dashboard.

Team & Account Management

Can multiple team members handle messages in the ChatMaxima inbox?

Yes. ChatMaxima is built for team collaboration. Multiple team members can log in and manage conversations together from a shared inbox. You can add unlimited team members depending on your plan.

Can I see customer details during a conversation?

Yes. While you are chatting, you can see important customer details directly inside your inbox. This includes the customer's name, email, phone number, chat history, and location. These details help your team provide personalized support.

Can I assign conversations to specific team members?

Yes. You can easily assign conversations to specific team members in the ChatMaxima inbox. This helps you manage workloads and direct customer inquiries to the right person on your team.

How do I disable or reactivate my live chat widget?

To temporarily disable your live chat, go to Dashboard > Quick Access > Web and click Actions > Deactivate Account. To reactivate it, find the account in the Deactivated Web Accounts list and click Actions > Activate Account.

Can I use ChatMaxima Live Chat on multiple websites with one account?

Yes. You can manage multiple websites from a single account. If you want different logos or settings for each site, you can create a separate web account for each one. All chats will still flow into your shared inbox for centralized management.