ChatMaxima Inbox Core Functions
Inbox Core Functions
1 What is the purpose of the ChatMaxima inbox, and what channels does it support?
The purpose of the ChatMaxima inbox is to act as a central hub for all incoming messages from your connected channels, with the exception of emails. It supports messages from all integrated channels, including Facebook, WhatsApp, Instagram, Web Chat, GoHighLevel, SMS, and Telegram. When a message is received from any of these channels, it will appear in your ChatMaxima inbox.
2. In the ChatMaxima platform, what is the difference between a message in the inbox and a ticket?
A message in the ChatMaxima inbox and a ticket are different ways of handling conversations based on their source. The inbox is where messages from all connected channels (such as social media, web chat, and SMS) appear. A ticket, however, is exclusively created for incoming emails. When your email account receives a new message, ChatMaxima will automatically convert it into a ticket, and you will be notified.
3. Can I view all messages from different channels (Facebook, Instagram, Telegram, etc.) in a single feed within the ChatMaxima inbox?
Yes, you can view all messages from different channels in a single feed. The unified ChatMaxima inbox consolidates all conversations from your integrated channels—such as Facebook, Instagram, Telegram, and more—into one central location for your team to manage.
4. What is the MaxIA feature in the ChatMaxima inbox, and how can I use it to rewrite chat replies?
MaxIA is an AI assistant designed to help you improve the quality of your chat replies. You can use it to refine a message before you send it. MaxIA automatically checks the grammar and adjusts the tone of your message to ensure it is clear, professional, and effective. It acts as a final check to help you compose the best possible reply.
Advanced Inbox & Management
5. How can I filter my ChatMaxima inbox to view conversations from a specific channel or team member?
You can filter your ChatMaxima inbox by using the search filter options available in the search box. By using these fields, you can narrow down your search to find specific conversations based on Status, Agents, Departments, Labels, Platform, or Select Date.
6. Within the ChatMaxima inbox, can I search for old conversations by a contact's name, email, or a keyword?
Yes, you can search for old conversations in the ChatMaxima inbox using a contact's name, email, or a specific keyword. To do this, use the search bar in the inbox. You can enter a contact's name, their email address, or any keyword to find past conversations quickly.
7. How can I mark a message or conversation as spam within the ChatMaxima inbox?
To mark a message or conversation as spam, follow this path: Dashboard → Shared Inbox → Inbox page → User details. From there, you can modify or assign the Spam status to the contact. This action helps to keep your ChatMaxima inbox organized.
8. Are there different statuses for conversations in ChatMaxima, and how do I change them?
To manage conversation statuses like 'Pending' or 'Resolved', go to Dashboard → Collapse menu → Settings → Message Status. From there, you can view, add, and manage all your message statuses.
Settings & Resources
9. Can I customize my notification settings for new messages in the ChatMaxima inbox?
Yes, you can customize your notification settings for new messages in the ChatMaxima inbox. You can easily enable or disable the notification settings to control how you are alerted to new conversations. The path to manage your preferences is: Dashboard → Collapse menu → Settings → Manage push notifications.
10. How do I access the unified ChatMaxima inbox?
To access the unified ChatMaxima inbox, go to your Dashboard. From there, you will find it under Quick Access. Simply click on Inbox.
11. Where can I find the video tutorial for the ChatMaxima Inbox?
You can find the video tutorial for the ChatMaxima Inbox under Dashboard → Resources → Video Tutorials.
link: https://chatmaxima.com/video-tutorials/using-the-shared-inbox-in-chatmaxima/